FAQs

 

How long do orders take to be delivered?

 

Labels & Stubby Holders are shipped FREE within 3 business days by Express Post

Labels are sent from Sydney, Stubby Holders from Victoria. You can estimate delivery time on this link below by entering 2100 as the pick up for Labels, 3500 for Stubby Holders, and your postcode as drop off:

Australia Post Website for Delivery Estimates

 

Framed orders are sent within 4 days of order and are sent by SENDLE couriers with tracking to ensure they get to you. As a guide, Sendle guarantee 2 business day delivery for most of Australia. We cannot deliver to PO Boxes. Estimates from Sydney are:

Sendling to Usually it takes
Adelaide 1 to 2 business days
Albury 1 to 2 business days
Bendigo 2 to 3 business days
Brisbane 1 to 2 business days
Bundaberg 2 to 3 business days
Cairns 3 to 7 business days
Canberra 1 to 2 business days
Central Coast Same or next business day
Coffs Harbour 1 to 3 business days
Darwin 4 to 12 business days
Geelong 2 to 3 business days
Gold Coast 1 to 2 business days
Hobart 3 to 4 business days
Launceston 3 to 4 business days
Mackay 2 to 3 business days
Maryborough 2 to 3 business days
Melbourne 1 to 2 business days
Newcastle Same or next business day
Northern Rivers 1 to 2 business days
Perth 7 to 10 business days
Port Macquarie 1 to 3 business days
Rockhampton 2 to 3 business days
Sunshine Coast 2 to 3 business days
Sydney Same or next business day
Toowoomba 1 to 2 business days
Townsville 3 to 7 business days
Wollongong 1 to 2 business days

  

We strongly recommend you use a work address if you aren't usually home during the day to minimise loss

Why don't you label and send full bottles to us?

Alcohol is heavy, fragile and requires a liquor licence to sell, all of which adds too much to the cost of this service to you. Ad this to the logistics of short run labelling and that's why this service hasn't been offered before.

If you have a large event (>15 cases) and would like to explore outsourcing the labelling/delivery, email us and we'll see what we can do! 

Are the labels easy to apply?

See our YouTube Video Demonstration here

YES. The labels are larger than the standard ones to fit easily over the current label, meaning you don't need to remove it. The material is opaque enough for you not to notice the original label underneath. The glue allows you to reapply if you apply gently and you make a mistake. We don't recommend reapplication too many times as it weakens to glue

Make sure the bottles are dry (not frosted) and clean

We've found the two best methods for application are:

1. Peel the sticker away from the backing and line up to the right or left hand edge of the original label on the bottle. Start the personalised label with a few millimetres of overhang from the edge and gently apply across. If not straight then reapply. Once straight apply force to bind the glue.

2. Lay the bottle down and brace to stop it rolling then line up the middle of the labels with a few millimetres of overhang at the top and gently apply from the middle out to either side. Once straight apply force to bind the glue.

Why do people need to be 18 or older on some labels, but 25 on some of your wine labels?

All reputable alcohol companies in Australia are signed up to the Alcohol Beverages Advertising Code (ABAC). For all alcohol brands you need to be at least 18 years old to appear on our labels. It is up to the brand owners that we represent to take a more conservative approach to the code or not in how we allow you to personalise their brands  

Do you have gifting options?

We don't offer special cards or wrapping at this stage. For presents you give yourself we suggest refilling into the original box and wrapping that, or wrapping a single bottle to gift, then handover the balance of the case once the surprise is revealed. We are investigating a large personalised sticker for the case, but it is not available at this stage.

Can I put these labelled bottles on ice?

YES! They are more waterproof than paper labels, however the glue will only last as long as standard drinks labels so we don't recommend overnight storage in water

What is your returns process?

For labels we will refund or replace labels that have obvious printing issues. Once you email us with the order reference # and photo's of the issue, we'll communicate next steps. We will not be held responsible for issues associated with the supply of low quality photo's of misspelling as we do not modify what we interpret as your desired spelling for words

For framed items we will replace low quality workmanship or damaged in post, and there is a standard returns process that we'll outline for you after you email us with the order reference #, photos of the issue and description to BrandLovers@MyBrandAndMe.com  

Will there be more drinks or food brands on this site as I can't find my favourite one?

Definitely. We are currently working with other brand owners locally and Internationally to extend this service. If you would like us to reach out to your favourite brand or if you manage a brand that you'd like to explore for this service then you can contact us at BrandLovers@MyBrandAndMe.com or email them, often they'll pay more attention to you more than us!

Why don't you mail Internationally?

We are planning for other International sites to be opened as soon as possible to service other markets and brands

Where can I buy the beer, cider and wines on your site?

Most of the brands we have on our site are available in store or online by click and collect, or Nationally for home delivery by:

DAN MURPHYS

BWS

Note: Exceptions are likely to be the regional beer brands. For example, trying to access XXXX Bitter in WA, or trying to access Emu Export in QLD etc. 

 

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